Privacy Policy for Autopal
Welcome to Autopal (the "App"). Autopal is owned and operated by Autopal Tech.
We are committed to protecting your privacy and ensuring that your personal data
is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you use the Autopal Mobile Application for Customers and the Autopal Vendor Application
for Workshop Owners (collectively, the "Services").
1. Information We Collect
We collect different types of information depending on whether you use the App as a Customer or a Vendor.
A. Information Collected from Customers
- Personal Identification Information: Name, mobile number, and email address.
- Location Data: Real-time geographic location via GPS for SOS roadside assistance and workshop recommendations.
- Payment Information: Credit/debit card details processed securely via encrypted third-party gateways (not stored on our servers).
- Vehicle & Service History: Vehicle details, servicing history, and maintenance records.
B. Information Collected from Vendors (Workshop Owners)
- Business Identification: Company name, registered address, and owner details.
- Contact Information: Mobile number, email, and communication logs.
- Financial Information: Bank account details for payouts.
- Service Offerings & Scheduling: Services, pricing, and availability calendars.
2. How We Use Your Information
For Customers:
- Manage bookings and track service status.
- Provide SOS emergency roadside assistance using your location.
- Enable transfer of vehicle service history upon request.
For Vendors:
- Display workshop services and manage bookings.
- Process financial payouts to bank accounts.
For Both:
- Enable communication between customers and vendors.
- Prevent fraud and comply with legal obligations.
3. How We Share and Disclose Information
- Between customers and vendors to fulfill service requests.
- Vehicle record transfer when requested by the user.
- With third-party providers (payments, maps, hosting).
- When required by law or government authorities.
4. Data Security
- Financial data encrypted using SSL/TLS.
- Access restricted to authorized personnel.
- We follow best practices, but no system is 100% secure.
5. Data Retention and Deletion
- Data retained while your account is active.
- Users can request account deletion anytime.
- Vendors can request deactivation after settlements.
- Some data may be retained for legal or analytical purposes.
6. Your Rights
- Access, update, or correct your data.
- Withdraw consent for location tracking.
- Request data portability.
7. Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted on this page.
8. Contact Us
If you have any questions, contact us:
Email: customerservice@autopaltech.sg